Refund policy

At KitchenWala, we want our customers to be 100% happy. However, to keep our prices low and protect our system from fraud, we follow a strict and simple return policy.
1. 3-Day Return & Replacement Window
  • You can request a return or replacement within 7 days after the delivery boy hands over the package to you.
  • Any request made after 3 days of delivery will be automatically rejected by our system.
2. Valid Reasons for Return / Replacement
We only accept returns and offer 100% free replacements or refunds under the following conditions:
  • The product arrived damaged, broken, or cracked during shipping.
  • The electronic component/USB charging system is defective or not working.
  • You received the wrong item entirely.
Note: Minor color variations are not considered defects as items are dispatched in assorted/random colors based on warehouse availability [1].
3. Mandatory Proof Required (Important)
To get a refund or replacement, you MUST provide visual proof to our customer support team via WhatsApp:
  • Unboxing Video / Photo: You must share a clear photo or a short 10-second unboxing video showing the exact damage or defect.
  • No Proof, No Refund: If you do not provide a clear photo or video within the 3-day window, your return ticket will be closed immediately.
4. "Change of Mind" Policy
  • We do not accept returns or issue refunds if you simply change your mind, do not like the product style, or no longer want it after a successful delivery.
  • Our token booking amount of ₹59 is completely non-refundable once the package leaves our warehouse facility.

    Online Prepaid (UPI / Card / NetBanking)

    • Free return within 48 hours of delivery (no extra charges).
    • 100% refund credited back to your original payment account within 5–7 business days.

5. Cancellation Policy
  • You can cancel your order within 12 hours of placing it on our website. Once the product is locked and hand-over processing starts with our courier partners (Status: Dispatched), the order cannot be cancelled under any circumstances.
6. How to Open a Return Ticket?
Simply message our official customer support team on WhatsApp at [Your Contact Number] with your Order ID and the required digital video/photo proof. Our team will review it and dispatch a fresh replacement package within 48 hours!